This Privacy Policy explains the policies and practices of Hexup Studio regarding the collection, use, and disclosure of personal and non-personal information.
1. General Information Collection
Hexup Studio gathers information through the use of its software applications on mobile and other devices, as well as through the services it provides. Personal information is collected when you:
Request information or utilize products or services provided by Hexup Studio.
Access and use Hexup Studio applications on your device.
Visit the website or contact Hexup Studio via email for technical support or other inquiries.
Download Hexup Studio applications or make in-app purchases.
2. Personal Information
Personal information refers to any data that identifies you, such as your name, address, email, phone number, and sign-in information for third-party platforms (if applicable). The specific personal information collected may include:
Contact Details: Email, mailing address, and phone number.
Demographics: Age, gender, and occupation.
Preferences: Choices made within the app or services.
3. Non-Personal Information
Non-personal information collected includes:
Technical Data: IP address, device identifiers, MAC address, and usage details such as session duration, access features, and game statistics.
Mobile Data: Information about your mobile device, including location data and phone number (from third-party sources).
Cookie Data: Cookies store session data for authentication and activity measurement purposes. Cookies only collect information you provide and do not access other data on your device.
If you purchase Hexup Studio applications through third parties, Hexup Studio may receive personal information such as your name, email, age, user ID, and location, depending on the third-party provider and the type of application.
Hexup Studio uses collected information to:
Develop, deliver, and enhance its applications, website, and services.
Understand user needs and improve customer experience.
Manage marketing and promotional activities.
Communicate with you about its applications or website.
Fulfill other purposes disclosed at the time of collection.
Hexup Studio retains personal information only as long as necessary to fulfill these purposes or comply with legal obligations.
Hexup Studio may share your information in the following cases:
With Service Providers: To facilitate service delivery or support operations.
Legal Requirements: To comply with legal obligations or assist law enforcement.
Business Transactions: During mergers, acquisitions, or similar corporate events.
Protective Measures: To safeguard Hexup Studio’s rights or address disputes.
With Consent: When you explicitly permit it.
Permitted by Law: As allowed by applicable laws and regulations.
Hexup Studio may use non-personal information for advertising purposes, including:
Tracking service usage via cookies and similar technologies.
Collecting data such as location, device details, and interaction patterns.
Delivering targeted ads tailored to user preferences.
Users can:
Opt out of receiving communications from Hexup Studio.
Remove personal information from Hexup Studio records.
Stop receiving updates or promotional information.
To opt out, contact us at hexupstudio.com.
Under California Civil Code Section 1798.83, California residents may request details about personal information disclosed for third-party marketing purposes in the past year. To make such a request, email contact@hexupstudio.com. Hexup Studio will respond within 30 days.
Hexup Studio does not knowingly collect information from children under 13 without parental consent. If you believe Hexup Studio has collected such data, please contact contact@hexupstudio.com to ensure its prompt deletion.
Hexup Studio implements measures to safeguard personal information. Access to data is restricted to authorized personnel. However, information transmitted online may be vulnerable to interception by third parties.
For corrections, inquiries, or complaints regarding this policy, contact Hexup Studio’s support team. Complaints will be investigated, and outcomes will be communicated promptly. If valid, necessary actions will be taken to address the issue.
Hexup Studio is not responsible for the privacy practices of external websites, applications, or services. Users are encouraged to review third-party privacy policies.
This Privacy Policy may be updated periodically. Users are responsible for reviewing the policy to stay informed of current practices.
For questions about this Privacy Policy or related practices, email Hexup Studio at contact@hexupstudio.com.